FAQ
Frequently Asked Questions
We are no longer taking custom orders. All current custom orders will be filled however moving forward we will only have the current shelf inventory available.
"You're a week past my quoted build time, what are you going to do about it?"
Short answer? Pretty much nothing. You have our heartfelt apologies, but, we are doing the best we can. We give lead times as an APPROXIMATE date for a reason. We build these to order. Many times we run into supply hiccups. Tools break. Things happen. Our shop is also owned and managed by Veterans, and vets build your products. If you aren't aware, most of us veterans have at least one lasting physical , mental, or emotional injury. This provides its own set of challenges in a production environment. On any given week we could have a guy sneeze wrong and throw out his back for 2 weeks, and another have an emotional meltdown because of an anniversary date of something that happened. As you can imagine, this can throw our production schedule out the window, and into a blast furnace. Rest assured, we are working as hard and fast as we can, and we will get your item to you as closely to the stated time frame as humanly possible.
How Tall Are Your Sissy Bars?
"The listing states X" in the heading by Y" in the product description." Yup, sure does. Our products listed measurements are taken from the top of the fender, to the top of the sissy bar. The product description shows the size of the box it ships in (used to calculate your shipping at checkout). We have no way to change how our web host displays this. Sorry for the confusion.
Can I Buy Component Parts?
We do NOT sell sissy bar components (uprights, brackets, or emblems) piecemeal.
Import Duties and Taxes:
We love selling our products around the world. In fact, we have sold parts in over 130 countries, and on every continent except Antarctica. But, keeping up with worldwide import and duty tax rates and building them into our pricing is something we cannot do as a small business that sells primarily in our own country. The purchaser is considered liable for any and all import duties and taxes. Please call or contact us directly if this poses a problem with your purchase.